Pinkcore Personal Information and Privacy Policy

Dear User,

Thank you for approaching our game and service. We, Pinkcore, and our affiliates (hereinafter "Pinkcore", "us", "we" or "our") dedicate to protect your personal information and privacy while providing the best quality games, services, website and information (together hereinafter "Game Services"). In order for you (hereinafter "you" or "User") to use our Game Services, we need to process some of your data. Before you begin to use Pinkcore's Game Services, please read the following details and explanation of the <Pinkcore Personal Information and Privacy Policy> (hereinafter "Policy") carefully. By using the Game Services, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree to any of these terms, please do not use the Game Services. Thank you for your cooperation.

 

1. The Scope of Policy

1.1 This Policy applies to all personal information you provide to us and all information we collect through our website, Game Services, any social media and email; including but not limited to personal information you give us when you report a problem to Game Services and data collected automatically about your activity as a user of Game Services. In accordance with the minimization principle of collection, we will only collect personal information to the extent necessary to provide you with the Game Services and fulfil your requests.

1.2 This Policy does not apply to the website links to other related sites excepting Pinkcore's website, it also does not apply to any other third-party who is not entrusted or engaged by Pinkcore.

 

2. Collection, Processing and Use of Personal Information

2.1 In order to offer you the best interactive Game Services, we may ask you to provide necessary personal information, and we may collect and use such personal information in electronic or non-electronic manner worldwide for specified purposes relating to our business operation. We will not collect or use your personal information for purposes other than specified purposes unless otherwise agreed by you.

2.2 Your personal information will be collected and used for the following purposes: identification and authentication, account access and account management, organization and synchronization of information between your different accounts, providing gaming records to your inquiry, contact, provision of products, provision of maintenance, push notifications, providing marketing information, notifying about the change to Game Services, payment verification and confirmation, making refund, guarantee and other services you have requested, provision of information relevant to your chosen products and services, provision of advertising and promotional materials by our company, improvement of services, conducting surveys, fulfillment of any contractual obligations or the like, research and analysis and reporting, any legal or accounting purpose, and any other purpose related to our business operation.

2.3 Personal information is information that is practicable for identifying the individual to be directly or indirectly ascertained. We may collect and preserve your data or personal information such as your name, email address, contact information, account name, the times you use our Game Services, birthday, gender, your location, IP address, Cookies (a small bit of record-keeping information that web sites often store on a user's computer. Cookies are not intended to include people's names, or other information that is directly identifiable), technical details about any device which you use to access Game Services, details about your use of social networking and Game Services (for example, if you have linked the Game Services to your social networking account like Facebook, twitter and the like, then we may acquire some of your information through your social networking account), data about your use of the Game Service, such as gameplay data and your interactions with other players inside the Game Service, account and trade information while you are using the interactive Game Services including but not limited to sending email to our service department, filling out questionnaires, applying to open an account, leaving a message, or paying for your purchases. We may provide your personal information to our business partners if it is necessary for our business operations (including but not limited to the Game Services' distributor or publisher, credit card company, iOS or Android platform company, Facebook, Twitter and other social media) and we may also obtain your personal information from our business partners if necessary to achieve a specified purpose. In general, the server automatically records some information and relevant act, including but not limited to your IP address using the connection device, the use of time, a browser and select data records, as we enhance the Game Services reference. These records are only for internal use and may not be able to identify a specific person. In addition to internal research, we will publish statistical data as needed, but such publication does not involve specific personal information.

2.4 If you contact our technical or customer support, we may process other data required to help you with any queries or support matters, such as data collected in crash logs that are gathered by your device or the technical parameters of the device you use to play.

2.5 We might process some aggregated and general non-personal data on user behavior (e.g. sales per region) with third party partners who work with us to provide Game Services to you in order to support, improve or amend Game Services. We may also share non-personal data with data analysis services to help us run and improve Game Services.

2.6 If you are providing personal information other than your own, then you must guarantee that such person acknowledges and agrees to all the terms and conditions of this Policy and agrees you to provide his or her personal information to us.

2.7 If you refuse to provide us your up to date and correct personal information when required, you may be refused access to the Game Services temporarily or permanently.

 

3. Policy on Person Who is Limited in Capacity to Make Juridical Acts

3.1 The Game Services we provided are rated R, which are suitable only for adults ages 18 and up. We do not knowingly collect or solicit personal information from persons who are limited in or without capacity to make juridical acts. If you are a person who is limited in or without capacity to make juridical acts, please leave this website and delete all the Game Services or records you have downloaded. Subject to the rules of minimum extent of collection of personal information, we will not take any actions to verify the age you have provided us.

3.2 If you are a guardian and you believe that we might have collected personal information from a person who is limited in or without capacity to make juridical acts whom you have responsibility for and would like to request us to delete the personal information of such person, please contact us by email.

 

4. Protection on Personal Information and Data

4.1 The data Pinkcore collect from you will stored on our secure servers. Pinkcore will use reasonable commercial endeavors, including administrative and technical measures, to safeguard your personal information from unauthorized access, use, alteration, disclosure or destruction. All of our servers are equipped with firewalls, antivirus systems and other related information security equipment and the necessary security precautions to protect the website and your personal information. We restrict access to personal information, only authorized person who are subject to strict contractual confidentiality obligations may access to your personal information, and such authorized person may be disciplined or terminated if they fail to meet these obligations.

4.2 Although we make good faith efforts to store the information collected on the service in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of the information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining access to this information. We do not warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties. No method of transmission over the internet, or method of electronic storage, is 100% secure therefore, we cannot guarantee its absolute security.

4.3 We will retain your personal information only for as long as needed in order to fulfill the purposes outlined in this Policy. In certain special cases, a longer retention period might be required by law, such as for tax reasons, accounting purposes or other legal requirements and obligations. When we will no longer require your personal information in order to provide Game Services, we will either delete it or anonymize it.

 

5. Rights on Personal Information

5.1 You may exercise the following rights by providing us written notification, however, we may charge you necessary fees in regards to your request:

A. any inquiry and request for a review of the personal information;

B. any request to make duplications of the personal information;

C. any request to supplement or correct the personal information;

D. any request to discontinue collection, processing or use of personal information; and

E. any request to delete the personal information.

5.2 We may reject your request if it conflicts with our legal or contractual obligations.

 

6. Policy on Sharing Personal Information with Third Party

6.1 We will not provide, exchange, lease or sell your personal information to other persons, organizations, private corporations or public institutions, unless required due to legal or contractual obligations.

6.2 The "legal or contractual obligations" referred in the preceding paragraph includes but is not limited to the following circumstances:

A. with your consent;

B. when in accordance with law;

C. when it is for national security or to promote public interests;

D. when it is to prevent harm on the life, body, freedom or property of you;

E. in order to avoid serious damage to any other person;

F. when such use may benefit you.

6.3 Our website and Game Services may content links to a third-party's website or software; you may connect to such third-party's website or software by clicking the link. However, this Policy does not apply to such third-party website so you must read the personal information protection policy of such third party to protect your own personal information.

 

7. International Data Transfer

Our Game Services is mainly provided through internet; hence it is will be available worldwide by its nature. Your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy.

 

8. Changes and Updates to this Policy

We may occasionally update this Policy to reflect changes in our company's service and customers' feedback; the amended terms will be published at the beginning of each game. We reserve the right to change the terms, conditions and notices under this Policy, with or without notifications to you. We encourage you to periodically review this Policy to be informed of how we are protecting your information and rights. You are responsible to read and abide by the latest version of the Policy. Your continued use of the products, websites and Game Services provided by us constitutes your agreement to the latest updated Policy and any updates.

 

9. Language

This Policy may be translated into different languages for your reference only; if there is any inconsistency or ambiguity between the Chinese version and the other language's version, the Chinese version shall prevail.

 

Pinkcore User Terms of Service

Pinkcore (hereinafter referred to as "Party B") and its affiliated companies hereby provide websites, games, information, and related services (collectively referred to as the "Game Services") for users (hereinafter referred to as "Party A") to access or use.

 

Before using the Game Services, Party A shall carefully read these "Pinkcore User Terms of Service" (hereinafter referred to as the "Terms of Service") in order to protect their rights and interests. These Terms of Service constitute an agreement between Party A and Party B. Once Party A has read the contents of these Terms of Service and clicks the "Agree" option on the confirmation page, or starts to use the Game Services, Party A shall be deemed to have fully understood and agreed to these Terms of Service.

 

The Game Services provided by Party B are classified as restricted (18+). Individuals under the age of 18, or those lacking full legal capacity, are prohibited from viewing or using them in any manner. If you are under the age of 18 or lack full legal capacity, please leave the Game Services immediately. If you continue to view or use them, Party A shall bear all legal responsibility, and Party B shall not be held liable.

 

Article 1. Definitions

1. Party B Games: Refers to games provided by Party B, its affiliated companies, or its partners, as well as services related to such games, though excluding platform services for game distribution provided by third parties.

2. Platform Points: Refers to game platform points or similar virtual currency obtained or purchased by Party A through third parties, which may be used to redeem Virtual Items, Paid Virtual Currency, or goods across different games (not limited to Party B Games).

3. Virtual Items: Refers to all virtual items within Party B Games. Virtual Items may not be purchased directly with money. Party A may obtain Virtual Items by playing Party B Games, participating in community activities, or redeeming them using Platform Points. To avoid any possible doubt or confusion, Platform Points do not constitute Virtual Items. Party A shall only have the right to use Virtual Items in accordance with the Game Management Rules and shall not have ownership or any other rights thereto. Paid Virtual Currency constitutes a type of Virtual Item; its definition and special provisions such as refunds shall be governed by Item 4 of this Article and the relevant provisions of Article 3 of these Terms of Service.

4. Paid Virtual Currency: Refers to a specific type of Virtual Item unique to Party B Games that functions as an in-game virtual currency, which may be used to redeem various in-game items, goods, or bundles, draw for characters, unlock specific stages, and the like. The name of such specific Virtual Item shall be as announced or indicated separately by each Party B Game, and it may only be obtained through Party A's direct exchange using Platform Points. For the avoidance of doubt, once Paid Virtual Currency is used or exchanged for other Virtual Items, such transaction is irreversible and cannot be restored. Where, under special circumstances, Party A obtains an in-game Virtual Item bearing the same name as the Paid Virtual Currency through means other than direct exchange using Platform Points (for example, gifts distributed by Party B during events, compensation issued due to a game error, or exchange obtained through other Virtual Items under special circumstances), such identically named Virtual Item shall not carry any Platform Points value and shall not constitute Paid Virtual Currency under this provision. Party A shall only have a right to use, and not ownership or any other rights over, Paid Virtual Currency; provided, however, that refunds of Paid Virtual Currency shall be governed by Article 3 of these Terms of Service and shall not be subject to the preceding item's rule that Virtual Items are non-refundable.

5. Game Management Rules: Refers to the rules established or published by Party B, which Party B has the right to amend, and which are used to regulate the manner in which the game is conducted.

6. Game History: Refers to the records generated by the electronic system documenting Party A's gameplay process from the commencement of use of the Game Services until the termination of such use.

7. Suspension of Game Access (Freeze): Refers to the temporary prohibition or restriction of Party A's access to the Game Services by means such as restricting login to Party B Games or temporarily limiting the usage rights of Party A's game account.

8. Guest Account: Refers to when Party A uses the Game Services as a guest without applying for or binding a game service account under Party B using an email address or other information. A Guest Account is a temporary account, intended solely for Party A to temporarily experience Party B Games. It cannot be used to obtain or utilize Platform Points, or redeem Paid Virtual Currency, nor does it possess any monetary spending functions. Party A may convert the Guest Account into Party A's exclusive official account by setting an account password through binding an email or other designated methods.

9. Third-Party Programs (Cheat/Plugin Software): Refers to programs not provided by Party B that interfere with, affect, alter, or improperly record the operation of the Game Services.

10. Affiliated Companies: Refers to independently existing companies that have either (1) a controlling and controlled relationship, or (2) a mutual investment relationship with each other.

 

Article 2. Terms of Service Content

The following items form part of these Terms of Service and have the same legal effect as these Terms of Service:

1. Any announcements, event rules, or promotional materials issued by Party B regarding the game.

2. The Game Management Rules published by Party B for each game.

 

Article 3. Refund Application Restrictions

1. Once Platform Points or Paid Virtual Currency have been used by Party A within Party B Games (for example, to exchange for in-game Virtual Items, to obtain chances to draw Virtual Items or characters, or to unlock or expand stages, etc.), they become non-reversible in nature and are not eligible for refund applications.

2. If Party A wishes to request a refund for unused Platform Points, Party A shall follow the procedures and relevant policies of the third-party platform through which the Platform Points were purchased, and shall apply for and negotiate such refund directly with the third-party platform. Party B is unable to refund Platform Points to Party A.

3. Virtual Items cannot be directly purchased with money. Even if terms such as "purchase" or "buy" are used within the Game Services, such usage does not confer any monetary value or tradable value to the Virtual Items. Unless otherwise stipulated in these Terms of Service, under no circumstances shall any refund be requested for Virtual Items.

4. Upon termination or cancellation of the contract between Party A and Party B, or upon a specific Party B Game ceasing operations, if Party A still holds unused Paid Virtual Currency in connection with that Party B Game, Party A may apply for a refund from Party B in accordance with the methods designated or announced by Party B. After Party B deducts necessary costs from such Paid Virtual Currency (including but not limited to remittance fees, platform service fees, payment processing fees, Party B's administrative costs, etc.), if any balance remains, Party B may refund the remaining amount to Party A via bank transfer or any other payment method designated by Party B. To avoid any possible doubt or confusion, Party A agrees and acknowledges that: (1) upon termination or cancellation of the contract between Party A and Party B, Party B will cease providing any services to Party A and shall have the right to delete Party A's account and gameplay records; and (2) where only a specific Party B Game ceases operations while the contract otherwise remains in effect, the cessation of services and deletion of the account and gameplay records described above shall be limited to that Party B Game and shall not affect Party A's rights and obligations with respect to Party B's other games.

5. Regarding the acquisition or use of Virtual Items and Paid Virtual Currency, if Party A has any disputes, Party A may contact Party B's customer service for assistance.

 

Article 4. Intellectual Property Rights

1. All Game Services, Party B Games, and any works, records, or data related to the Game Services or Party B Games—including but not limited to games, videos, source code, objects, scenes, characters, names, stories, dialogues, concepts, graphics, animations, sounds, and game history—are protected by copyright, patent rights, trademark rights, trade secrets, other intellectual property rights, or rights to apply for such rights, and all ownership or other rights thereto shall belong to Party B or their respective rights holders. Except as otherwise provided in these Terms of Service, Party A shall not, without prior lawful authorization from Party B or the respective rights holders, reproduce, transmit, adapt, edit, use in any other form, or engage in any infringing acts; any violation will result in Party A bearing all legal liability.

2. Secondary creations made by individuals out of personal interest using materials from Party B Games shall comply with the <PINKCORE Derivative Work Guidelines>; such guidelines do not represent Party B's authorization to such individuals, and Party B retains all rights to Party B Games, related materials, and Game Services.

 

Article 5. Use of Account Credentials

1. The account and password used by Party A to log in to Party B's Game Services are for Party A's personal use only. Party A may not transfer, deliver, disclose, sell, or lend such account and password to any Third Party, nor permit any Third Party to use the account. Violators will have their game account Frozen by Party B. Any disputes arising therefrom shall be the sole responsibility of Party A.

2. The account, password, and other personal information registered and used by Party A to log in through platforms operated by third-party platform providers are held solely by those platform providers. Party B will not obtain the account, password, or other personal information that Party A provides to such platform providers. If Party A uses a platform provider's account and password to log in to Party B's Game Services, then regarding matters related to Party A's account and password management, modification mechanisms, transaction records, electronic records, and other related matters—including the handling of any unauthorized use of Party A's account and password—Party A shall contact the platform provider directly, as Party B is unable to provide such services.

3. Party A shall bear responsibility for any disputes arising with third parties due to account sharing or entrusting others to purchase Platform Points, Virtual Items or Paid Virtual Currency on their behalf, and Party B may decline to provide assistance in handling such disputes.

4. Party A may temporarily experience the game services through a Guest Account; however, the Guest Account may become unusable due to reasons such as game version updates or device system updates. If the records of the Guest Account are lost, an error occurs, login becomes impossible, or other similar situations arise, Party B will be unable to assist in handling or restoring them. Any consequences arising therefrom shall be borne entirely by Party A.

 

Article 6. Electronic Records

1. Party A understands that all electronic and magnetic records of the Game Services are provided solely for entertainment and experience during the gaming process, and possess no monetary exchange value. Party A shall not engage in any transfer, disposal, or generation of revenue from such records.

2. If Party A experiences the game services using a Guest Account, Party B will be unable to link the electronic and magnetic records of that account to Party A's identity. Therefore, Party A shall not assert any rights over the electronic and magnetic records of the Guest Account, and Party B has no obligation to preserve or maintain the electronic and magnetic records of the Guest Account.

 

Article 7. Personal Data Protection and Privacy Policy

1. The protection of Party A's personal data shall be handled in accordance with the Personal Data Protection Act and relevant laws and regulations. For relevant provisions, please refer to <Pinkcore Personal Information and Privacy Policy>.

2. If Party A fails to provide accurate personal data or the previously provided data is no longer truthful and has not been updated, Party A shall bear all risks arising therefrom, and Party B may suspend the Game Services (including but not limited to suspending game access) until Party A provides accurate or updated data. If Party A fails to provide accurate personal data or the previously provided data is no longer truthful and has not been updated, Party B shall not be liable for any damages incurred by Party A in connection with these Terms of Service.

3. If Party A engages in any conduct during gameplay that may violate laws or infringe upon the rights of Party B or others, Party B may provide Party A's personal data, registration information, game history, and other related information to the competent authorities or judicial authorities in cooperation with their investigations.

 

Article 8. Public Expression and Authorization

1. Party B's services may provide Party A with platforms for expression (including in-game chat, comment functions, review functions, image upload features, etc.). Party B cannot guarantee that statements made by Party A in public settings will not be used by third parties. If Party A suffers any damage or disputes arise due to unauthorized use of such statements by a Third Party, Party A shall bear sole responsibility.

2. Party A shall bear all legal responsibility for any public statements made through Party B's services. Party B has no obligation to review such expressions in advance, but Party B reserves the right to modify or delete inappropriate comments, including those that infringe upon others' copyrights, or that are discriminatory, insulting, controversial, obscene, indecent, in violation of these Terms of Service, or in violation of applicable laws.

3. Party B reserves the right to monitor or record the content of communications made by Party A through the use of the Game Services. Party A shall agree and acknowledge that communications made through the use of the Game Services do not constitute Party A's personal privacy. Party B reserves the right to disclose Party A's communication content for any reason, including but not limited to: (1) in accordance with applicable laws and regulations; (2) upon request by administrative or judicial authorities; (3) for the enforcement of these Terms of Service or any other game rules; (4) to protect Party B's legitimate rights and interests and remedies.

4. Party A agrees to grant Party B or any Third Party designated by Party B a royalty-free, perpetual, and irrevocable license to utilize, on a worldwide basis and in any manner, any public expressions made by Party A through the Game Services (including reproduction, adaptation, publication, distribution, public disclosure, and all other rights licensable under copyright law).

 

Article 9. Connection Quality

1. Party A must prepare, at their own expense, all equipment necessary for internet access and bear all telecommunications-related costs, including internet connection fees, in order to use the Game Services.

2. With respect to Party A's use of telecommunications line equipment provided by telecommunications operators, Party B shall not be held liable for any damages resulting from errors, delays, interruptions, or failures in transmission caused by faults or disruptions in such telecommunications line equipment that are beyond Party B's control.

3. Party B will make reasonable efforts to ensure that Party B Games are compatible with the device models and operating systems announced by Party B, but Party B cannot guarantee that Party B Games will be compatible with all devices or operating systems. If Party A encounters incompatibility issues or unstable connection quality due to a specific device model or operating system while playing Party B Games, Party B shall not be liable for any damages.

 

Article 10. Game Management Rules

1. In order to regulate the manner in which games are conducted, Party A shall comply with the Game Management Rules announced by Party B.

2. Amendments to the Game Management Rules shall be made in accordance with the procedures set forth in Article 11 of these Terms of Service.

3. If Party A violates the Game Management Rules, Party B may restrict Party A's game usage rights or suspend Party A's game access depending on the severity of the violation.

 

Article 11. Amendments to the Terms of Service

Party B reserves the right to modify or amend these Terms of Service at any time. Party A shall regularly read and comply with the latest version of these Terms of Service in order to fully protect their rights. If Party A continues to use the Game Services after the Terms of Service have been modified or amended, Party A shall be deemed to have agreed to and accepted such modifications and amendments.

 

Article 12. Termination of Terms of Service

1. If Party A has not logged in to use the Game Services for more than six months, Party B may notify Party A directly or through a platform provider to log in within fifteen days. If Party A still fails to log in within such period, Party B may terminate these Terms of Service and delete Party A's account.

2. If Party A engages in any of the following serious conduct, Party B may immediately terminate the provision of Game Services to Party A without any obligation to return any payment, provide a refund, or compensate for damages:

(1) Malicious attacks on or destruction of Party B's computer systems using any system or tool.

(2) Playing the game using plug-in programs, virus programs, game program exploits, or any other methods that violate the normal game settings or principles of fairness and reasonableness, including but not limited to: using cheat programs, using automated execution software (bots) to automatically control the game, servers, or any components or their functions, or using hacking programs or any other unauthorized third-party software.

(3) Obtaining or purchasing Platform Points or Paid Virtual Currency through impersonation, fraud, or other false or improper means.

(4) Violating the Game Management Rules three or more times for the same reason.

(5) Being found by judicial authorities to have engaged in any unlawful conduct.

(6) Engaging in reverse engineering, decompilation, disassembly, decryption, or similar acts.

(7) Using any part or all of the Game Services for any commercial purpose not authorized by Party B, including but not limited to engaging in any commercial advertising or marketing activities through the Game Services.

(8) Using any third-party software or other unlawful means to obtain information from or stored in Party B's client or games.

(9) Providing any game matchmaking services, intercepting, simulating, or redirecting Party B's communication protocols, including but not limited to playing games over the internet, network-connected machines, or content aggregation networks.

(10) Without Party B's authorization or consent, assisting in, creating, or maintaining any connection to Party B Games, including but not limited to any simulated or attempted simulated connections to unauthorized servers or any other games, as well as any connections using unauthorized programs or tools.

(11) Selling, leasing, pledging, or transferring to others any rights held by Party A with respect to the Game Services without Party B's authorization.

(12) Interrupting or assisting in interrupting any computer or devices used to support Party B's games or any other player's gameplay experience in any game environment.

(13) Publishing any abusive, threatening, defamatory, insulting, discriminatory, obscene, or offensive statements, using Party B's games to engage in unlawful conduct, or intending to harass or harm any person, where the circumstances are serious.

(14) Publicly or privately disseminating any existing and exploitable game vulnerabilities.

(15) Without authorization, reproducing or otherwise using the content of Party B's Game Services to train artificial intelligence (AI) models, exceeding the scope of fair use.

3. Shall Party A wish to apply for a refund following the termination of these Terms of Service, such application shall be processed in accordance with Article 3 of these Terms of Service.

 

Article 13. Service of Notice

1. With respect to notices regarding all matters under these Terms of Service, Party A agrees that Party B may deliver such notices to the mailing address, in-game mailbox, or email address registered by Party A.

2. If the registered mailing address or email address mentioned in the preceding paragraph changes, Party A shall notify Party B immediately. Party B shall deliver notices to the updated mailing address or email address accordingly.

3. After Party B dispatches a notice to the contact information registered by Party A pursuant to this Article, such notice shall be presumed to have been delivered upon the written notice reaching Party A, or upon the email entering Party A's email server.

4. If Party B is unable to deliver notices due to Party A's intentional act or negligence, Party B shall not be liable for any damages suffered by Party A as a result of such failed delivery.

 

Article 14. Language

All non-Chinese versions of these Terms of Service are provided for Party A's reference only. In the event of any inconsistency between any other language version and the Chinese version, the Chinese version shall prevail in all respects.

 

Article 15. Governing Law and Jurisdiction

1. The interpretation and application of these Terms of Service, Game Management Rules, and related matters, as well as the rights and obligations arising between Party A and Party B from Party A's use of the Game Services, shall be handled in accordance with applicable laws and regulations.

2. For any disputes arising from these Terms of Service, both parties agree to submit to the exclusive jurisdiction of the Taiwan Taipei District Court as the court of first instance.

 

Article 16. Contact

If Party A has any questions regarding these Terms of Service, please contact Party B through the customer service system: https://support.pinkcore.com/

 

Last Updated: July 17, 2026

 

PINKCORE Material Usage and Secondary Creation Guidelines

These guidelines apply to all games operated by PINKCORE (hereinafter referred to as Pinkcore Games). Hereafter, PINKCORE and the official entities of each Pinkcore Game are collectively referred to as the "Official Entity", and the characters, scenes, stories, and other publicly released content in Pinkcore Games are collectively referred to as "Official Materials". Before using Official Materials or engaging in any secondary creation (e.g., fan art or derivative works) related to Pinkcore Games, please carefully read and adhere to the following guidelines. Thank you for your cooperation.

1. Individuals or groups are welcome to use Official Materials from Pinkcore Games for secondary creations (including cosplay). For commercial collaborations involving companies or legal entities, please contact support.pinkcore.com for formal discussions.

2. Secondary creations should be for doujin activities or personal interest and must adhere to the following terms:

a. Must not violate relevant laws and regulations; must not infringe on the legitimate rights of the Official Entity or third parties; must not harm the brand image or reputation of the Official Entity or Pinkcore Games.

b. Cannot apply for or claim intellectual property rights such as trademarks or patents in any country or region.

c. Creations directly using Official Materials are limited to personal, non-commercial use, such as printing images for personal collections, creating online memes, or publishing stage guides, and do not include producing items for non-personal use (e.g., items made for free gifting or exchange).

d. When hosting any type of event (e.g., doujin events, fan support activities), main visuals, promotional materials, fan merchandise, dedicated websites, promotional accounts, or advertisements must clearly display visible "unofficial" markings.

e. Sale of goods is limited to small-scale activities by individuals or groups, and must not involve directly using, tracing, or partially modifying Official Materials to create products; if it includes the use of any official materials, even if supplied to others at cost price.

f. When creating and selling three-dimensional items (e.g., dolls, models, standees), incorporate your own personal style and creativity to avoid excessive similarity to Official Materials or products.

3. Please avoid the following prohibited actions:

a. Prohibited from impersonating the Official Entity or creating works that could be mistaken for official content.

b. Prohibited from selling products under the pretense of official endorsement.

c. Without prior official consent, prohibited from using trademark images or copyright notices in any language version of the Official Entity and Pinkcore Games.

d. Prohibited from counterfeiting official merchandise or other derivative products (e.g., creating products identical or similar to official merchandise).

e. Prohibited from using voice actor audio materials from Pinkcore Games (e.g., recording audio, reproducing audiovisual content, uploading videos).

f. Prohibited from using in-game songs or audio materials for creations or other uses unrelated to Pinkcore Games.

g. Prohibited from reproducing (e.g., screenshots, recordings) and publicly uploading or distributing any part or all of stages involving sexual content (including main story and H-scene stages).

h. Prohibited from using Pinkcore Games, character images, or Official Materials for controversial, offensive, defamatory, hateful, criminal, or specific promotional purposes unrelated to the game, including those involving specific religious beliefs or social controversies.

i. Prohibited from uploading Official Materials (including character images, game screenshots, game recordings, promotional videos, music, voice actor audio, scripts, or dialogue) to any AI generation tools for analysis, secondary creation, or utilization in any form.

j. Other actions deemed inappropriate by the Official Entity.

4. For product pages, related promotional pages, and copy associated with secondary creation merchandise, the following rules must be adhered to simultaneously:

a. Any adult-oriented creations must include additional adult content warnings (e.g., "#R18", "Restricted" labels) to distinguish them from general audience creations.

b. Product pages must clearly display "unofficial merchandise" markings.

c. Prohibited from directly using, partially modifying, or tracing Official Materials.

5. For music-related secondary creations (e.g., covers, adapted performances), we will not report or claim rights over such creations or submissions provided the following rules are followed:

a. The release page must clearly indicate "unofficial" and the source of the music, e.g., "Original song Unpredictable Light from the game NU: Carnival".

b. Prohibited from profiting through paid use. However, advertising revenue from video-sharing platforms is exempt.

c. Prohibited from registering secondary creation music works uploaded to video-sharing platforms as "original works" in Content ID or other automated identification systems.

d. Prohibited from publishing physical music products (e.g., records, CDs, USB drives, or products with online music links).

6. For game livestreams or uploaded game videos, we will not report or claim rights over such creations or submissions provided the following rules are followed:

a. The release page must clearly indicate the name of the Pinkcore Game.

b. Prohibited from profiting through paid use. However, advertising revenue from video-sharing platforms is exempt.

c. Prohibited from directly showing scenes involving sexual content (including main story and H-scene stages) in videos.

d. Prohibited from using in a manner that harms or maliciously defames the reputation or image of the Official Entity or Pinkcore Games.

e. Please note that the copyright of certain audio belongs to the audio providers or copyright management organizations, and we cannot guarantee that you will not face copyright claims from relevant rights holders.

7. The Official Entity of each Pinkcore Game may hold events allowing players to use Official Materials or engage in secondary creations. If you intend to participate, please carefully read the event rules. In case of discrepancies between the event rules and these guidelines, the event rules shall prevail.

8. You are solely responsible for your use of Official Materials or secondary creations. We will not intervene or bear liability for any disputes or damages arising from your actions.

9. In principle, we will not respond to or grant authorization for specific case inquiries. For any other questions, feel free to contact our customer service, and we are happy to assist you: support.pinkcore.com

These guidelines are effective as of July 18, 2025. The Official Entity reserves the right to modify, interpret, or terminate them.