Pinkcore Personal Information and Privacy Policy

Dear User,

 

Thank you for approaching our game and service. We, Pinkcore, and our affiliates (hereinafter “Pinkcore”, “us”, “we” or “our”) dedicate to protect your personal information and privacy while providing the best quality games, services, website and information (together hereinafter “Game Services”).  In order for you (hereinafter “you” or “User”) to use our Game Services, we need to process some of your data.  Before you begin to use Pinkcore’s Game Services, please read the following details and explanation of the <Pinkcore Personal Information and Privacy Policy> (hereinafter “Policy”) carefully.  By using the Game Services, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy.  If you do not agree to any of these terms, please do not use the Game Services.  Thank you for your cooperation.

 

1.      The Scope of Policy

1.1  This Policy applies to all personal information you provide to us and all information we collect through our website, Game Services, any social media and email; including but not limited to personal information you give us when you report a problem to Game Services and data collected automatically about your activity as a user of Game Services.  In accordance with the minimization principle of collection, we will only collect personal information to the extent necessary to provide you with the Game Services and fulfil your requests.

1.2  This Policy does not apply to the website links to other related sites excepting Pinkcore’s website, it also does not apply to any other third-party who is not entrusted or engaged by Pinkcore.

 

2.      Collection, Processing and Use of Personal Information

2.1    In order to offer you the best interactive Game Services, we may ask you to provide necessary personal information, and we may collect and use such personal information in electronic or non-electronic manner worldwide for specified purposes relating to our business operation.  We will not collect or use your personal information for purposes other than specified purposes unless otherwise agreed by you.

2.2    Your personal information will be collected and used for the following purposes: identification and authentication, account access and account management, organization and synchronization of information between your different accounts, providing gaming records to your inquiry, contact, provision of products, provision of maintenance, push notifications, providing marketing information, notifying about the change to Game Services, payment verification and confirmation, making refund, guarantee and other services you have requested, provision of information relevant to your chosen products and services, provision of advertising and promotional materials by our company, improvement of services, conducting surveys, fulfillment of any contractual obligations or the like, research and analysis and reporting, any legal or accounting purpose, and any other purpose related to our business operation.

2.3  Personal information is information that is practicable for identifying the individual to be directly or indirectly ascertained.  We may collect and preserve your data or personal information such as your name, email address, contact information, account name, the times you use our Game Services, birthday, gender, your location, IP address, Cookies (a small bit of record-keeping information that web sites often store on a user's computer. Cookies are not intended to include people's names, or other information that is directly identifiable), technical details about any device which you use to access Game Services, details about your use of social networking and Game Services (for example, if you have linked the Game Services to your social networking account like Facebook, twitter and the like, then we may acquire some of your information through your social networking account), data about your use of the Game Service, such as gameplay data and your interactions with other players inside the Game Service, account and trade information while you are using the interactive Game Services including but not limited to sending email to our service department, filling out questionnaires, applying to open an account, leaving a message, or paying for your purchases.  We may provide your personal information to our business partners if it is necessary for our business operations (including but not limited to the Game Services’ distributor or publisher, credit card company, iOS or Android platform company, Facebook, Twitter and other social media) and we may also obtain your personal information from our business partners if necessary to achieve a specified purpose.  In general, the server automatically records some information and relevant act, including but not limited to your IP address using the connection device, the use of time, a browser and select data records, as we enhance the Game Services reference. These records are only for internal use and may not be able to identify a specific person.  In addition to internal research, we will publish statistical data as needed, but such publication does not involve specific personal information.

2.4  If you contact our technical or customer support, we may process other data required to help you with any queries or support matters, such as data collected in crash logs that are gathered by your device or the technical parameters of the device you use to play.

2.5  We might process some aggregated and general non-personal data on user behavior (e.g. sales per region) with third party partners who work with us to provide Game Services to you in order to support, improve or amend Game Services. We may also share non-personal data with data analysis services to help us run and improve Game Services.

2.6 If you are providing personal information other than your own, then you must guarantee that such person acknowledges and agrees to all the terms and conditions of this Policy and agrees you to provide his or her personal information to us.

2.7 If you refuse to provide us your up to date and correct personal information when required, you may be refused access to the Game Services temporarily or permanently.

 

3.      Policy on Person Who is Limited in Capacity to Make Juridical Acts

3.1 The Game Services we provided are rated R, which are suitable only for adults ages 18 and up. We do not knowingly collect or solicit personal information from persons who are limited in or without capacity to make juridical acts.  If you are a person who is limited in or without capacity to make juridical acts, please leave this website and delete all the Game Services or records you have downloaded. Subject to the rules of minimum extent of collection of personal information, we will not take any actions to verify the age you have provided us.

3.2 If you are a guardian and you believe that we might have collected personal information from a person who is limited in or without capacity to make juridical acts whom you have responsibility for and would like to request us to delete the personal information of such person, please contact us by email.

 

4.      Protection on Personal Information and Data

4.1  The data Pinkcore collect from you will stored on our secure servers.  Pinkcore will use reasonable commercial endeavors, including administrative and technical measures, to safeguard your personal information from unauthorized access, use, alteration, disclosure or destruction.  All of our servers are equipped with firewalls, antivirus systems and other related information security equipment and the necessary security precautions to protect the website and your personal information.  We restrict access to personal information, only authorized person who are subject to strict contractual confidentiality obligations may access to your personal information, and such authorized person may be disciplined or terminated if they fail to meet these obligations.

4.2    Although we make good faith efforts to store the information collected on the service in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of the information during its transmission or its storage on our systems.  Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining access to this information.  We do not warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties.  No method of transmission over the internet, or method of electronic storage, is 100% secure therefore, we cannot guarantee its absolute security.

4.3  We will retain your personal information only for as long as needed in order to fulfill the purposes outlined in this Policy. In certain special cases, a longer retention period might be required by law, such as for tax reasons, accounting purposes or other legal requirements and obligations. When we will no longer require your personal information in order to provide Game Services, we will either delete it or anonymize it.

 

5.      Rights on Personal Information

5.1 You may exercise the following rights by providing us written notification, however, we may charge you necessary fees in regards to your request:

A. any inquiry and request for a review of the personal information;

B. any request to make duplications of the personal information;

C. any request to supplement or correct the personal information;

D. any request to discontinue collection, processing or use of personal information; and

E. any request to delete the personal information.

5.2    We may reject your request if it conflicts with our legal or contractual obligations.

 

6.      Policy on Sharing Personal Information with Third Party

6.1 We will not provide, exchange, lease or sell your personal information to other persons, organizations, private corporations or public institutions, unless required due to legal or contractual obligations.

6.2 The “legal or contractual obligations” referred in the preceding paragraph includes but is not limited to the following circumstances:

A.   with your consent;

B.    when in accordance with law;

C.    when it is for national security or to promote public interests;

D.   when it is to prevent harm on the life, body, freedom or property of you;

E.    in order to avoid serious damage to any other person;

F.    when such use may benefit you.

6.3 Our website and Game Services may content links to a third-party’s website or software; you may connect to such third-party’s website or software by clicking the link.  However, this Policy does not apply to such third-party website so you must read the personal information protection policy of such third party to protect your own personal information.

 

7.      International Data Transfer

Our Game Services is mainly provided through internet; hence it is will be available worldwide by its nature. Your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy.

 

8.      Changes and Updates to this Policy

We may occasionally update this Policy to reflect changes in our company’s service and customers’ feedback; the amended terms will be published at the beginning of each game.  We reserve the right to change the terms, conditions and notices under this Policy, with or without notifications to you. We encourage you to periodically review this Policy to be informed of how we are protecting your information and rights.  You are responsible to read and abide by the latest version of the Policy.  Your continued use of the products, websites and Game Services provided by us constitutes your agreement to the latest updated Policy and any updates.

 

9.      Language

This Policy may be translated into different languages for your reference only; if there is any inconsistency or ambiguity between the Chinese version and the other language’s version, the Chinese version shall prevail.

 

Pinkcore Service Terms

PINKCORE and its Affiliate provide website, games, information and related services (together hereinafter “Game Services”) for user’s (hereinafter “User”) approach and use.

 

User shall read these <PINKCORE Service Terms> (hereinafter “Service Terms”) carefully before using Game Services.  These Service Terms establish a contractual relationship by and between PINKCORE and User.  By clicking the “Agree” option in the Game Services or using Game Services, User is deemed to have understood and agreed to the provisions of these Service Terms.

 

The Game Services provided by PINKCORE are rated “R” (Restricted).  Any person under 18 or legal age of majority shall not use or view Game Services in any way.  If you are under 18 or legal age of majority, please leave Game Services immediately.  If you continue to use or view Game Services, you shall solely be responsible for any legal consequences arising therefrom; PINKCORE will not be liable in any way.

 

1. Definitions

  1. “Affiliate” means enterprises which are independent in existence but are interrelated in either of the following relations: (A) having controlling and subordinate relation between PINKCORE and such enterprise; or (B) having made investment in each other.
  2. “Game(s)” means the game and the services related to such game provided or operated by PINKCORE and/or its Affiliates; however, the services related to the third-party platforms which the games launched are not included.
  3. “Gaming History” means User’s in-game progress recorded by the electronic system from User’s login to logout of the Game Services.
  4. “Game Management Rules” means the rules established or published by PINKCORE to regulate how the Game proceeds.  The Game Management Rules may be amended by PINKCORE from time to time.
  5. “Platform Points” means the game platform points or the liked platform virtual currency that published by a Third-party and purchased or acquired by the Users, which can be used on different games to purchase or exchange in-game Virtual Goods or items.
  6. “Plugins” means the programs not provided by PINKCORE, the purpose of which is to affect or change or record the operation of Game Services.
  7. “Temporary Restriction (freeze)” means a temporary ban on User’s right to use Game Services, for example, temporary restrict to login the Game or use User’s Game account.
  8. “Virtual Goods” means any virtual item in the Games. Virtual Goods may not be purchased by money directly. User may obtain the Virtual Goods by playing the game, join the social media campaign, or by exchanged through Platform Points, etc. For the avoidance of doubt, Platform Points are not Virtual Goods.  User only has the right to use such Virtual Goods under the Game Management Rules and does not own the property rights or any other rights to such virtual items.

 

2. Contents

The followings are considered as a part of these Service Terms:

2.1 Announcements, regulation of events, and advertisement relating to Game Services published or released by PINKCORE.

2.2 The Game Management Rules for each Game published or released by PINKCORE.

 

3. Restrictions on Refund Applications

3.1 If the Platform Points have been used by User (for example, exchanging for Virtual Goods or opportunity to use loot boxes for Virtual Goods or characters, enabling certain function, or unlocking or extending game content), such Platform Points cannot be returned by its nature, and User may not request a refund in any reason by any means.

3.2 If User intends to request a refund of unused Platform Points, User shall follow the procedures and relevant rules announced by the Third-party platform from which User bought the Platform Points.  User shall deal with refund applications to such Third-party platform on his/her own, and PINKCORE cannot refund the fees of Platform Points to User in any way.

3.3 The Virtual Goods cannot be purchased by currency directly, even if the Game Services contain wordings like “buy” or “purchase”, etc., it does not give the Virtual Goods any monetary or transaction value; therefore, Virtual Goods are not refundable under any circumstances.

3.4 If User has any controversial issue to the Virtual Goods, User may contact the customer service of PINKCORE for assistance.

 

4. Intellectual Property Rights

4.1 All rights, titles and interest (including without limitation copyright, patent, trademark, trade secret and other rights) in and to Game Services and materials in relation to Game Services (including without limitation any games, titles, computer code, themes, scenes, objects, characters, character names, stories, dialogue, catch phrases, concepts, artwork, animations, sounds, musical compositions, audio-visual effects, methods of operation, moral rights, documentation, in-game chat transcripts, character profile information, recordings of games, server software, and any other materials) are owned by PINKCORE or the respective rights holders. PINKCORE reserves all rights, including without limitation, all intellectual property rights or other proprietary rights, in connection with the Game and Game Services.  Unless otherwise specified in this Service Terms, User shall not reproduce, copy, transfer, transmit, convert, edit, make derivative work or commit any infringement by any means unless otherwise legally authorized in advance by PINKCORE or the respective rights holders.  

4.2 If User would like to create any derivative works in relation to Game Services, User shall follow “PINKCORE Derivative Work Guidelines”; provided that, such Guidelines does not consist of any licensing from PINKCORE to User, and PINKCORE still reserves all rights to the Game Services and the relative materials. 

 

5. Use of the Account and Password

5.1 The user account and password for which the User uses to login the Game Services, shall be used exclusively by User.  User shall neither transfer, deliver, disclose, sell or lend them to any third party, nor let any other person to use or access User’s own account.  If User violates this regulation, PINKCORE may place a Temporary Restriction on User.  If any dispute arises as a result of the foregoing, User shall be solely responsible for any liabilities resulting therefrom.  

5.2 The account, password and other personal information User provided to the Third-party platform will only be possessed and managed by such platform, and PINKCORE will not acquire such account, password, and other personal information.  If User uses the account registered in Third-party Platforms to login the Game Services, User shall negotiate with such Third-party Platforms on his/her own in respect of the management of the account, the changing mechanism, transaction history, electromagnetic record and relevant issues, including any unauthorized use of User’s account; PINKCORE is unable to provide relative services.

5.3 For any dispute between User and a third party arising out of sharing account or engaging third party purchasing Platform Points, PINKCORE is not obligated to provide any assistance.

 

6. Electromagnetic Record

User understands that all electromagnetic records for Game Services are for User’s entertainment only and have no monetary or transaction value.  User shall not transfer, dispose or make profits from the electromagnetic records.

 

7. Personal Information and Privacy Protection Policy

7.1 The protection of User’s personal information will be handled in accordance with the Personal Information Protection Act and the related laws and regulations. Please refer to <PINKCORE Personal Information and Privacy Policy> for further information.

7.2 If User fails to provide correct personal information or if the provided information is no longer accurate and User fails to update such information, User shall be responsible for all the risk arising therein, and PINKCORE may suspend User’s availability to Game Services (including but not limited to suspending any in-progress games) before the accurate or updated information is provided by User. If User provides incorrect personal information or if the provided information is no longer accurate and User fails to update such information, PINKCORE shall not be responsible for any damages incurred by User under these Service Terms.

7.3 If User’s actions regarding Game Services violate any laws and regulations or infringe PINKCORE’s or any other parties’ rights, PINKCORE may, in order to cooperate on the investigations of the public authorities or any government agency, provide User’s personal information, membership registration information and Gaming History to the relevant authority as evidence.

 

8. Publication and Authorization

8.1 PINKCORE may provide platforms which User can make statements on it (including but not limited to dialogue or message column in the Game, comments, uploaded images, etc.) or operate the social media platforms for Users’ discussion.  PINKCORE does not warrant that any public statement User made will not be used by a third party.  If there is any unauthorized use of User’s statement by a third party, User shall be solely responsible to any damages or dispute arising therefrom.

8.2 User shall be solely responsible to his/her public statement makes through Game Services.  PINKCORE has no obligation to prior review any User’s statement; provided that, PINKCORE is entitled to edit or delete any improper statement (including but not limited to statements that infringe copyright, insulting, discriminating controversial, indecent, obscene or distributable statements, statements violate laws or these Service Terms) in its sole discretion.

8.3 PINKCORE is entitled to monitor or record the communication content of User made through Game Services.  User acknowledges and agrees that User have no privacy to the communication content made by User through Game Services. PINKCORE has the right to reveal the communication content made by User with any reason, including but not limited to (a) In accordance with the relevant laws and regulations; (b) Required by the administrative or judicial authority; (c) To execute any terms of these Service Term or other Game Management Rules; or (d) To protect the right and relief of PINKCORE.

8.4 User agrees to grant PINKCORE or its designated third party a royalty-free, perpetual, fully paid-up, worldwide, irrevocable license to use User’s statements on Game Services, including copy, reproduce, fix, adapt, modify, create derivative works from, manufacture, commercialize, publish, distribute, transfer, lease, transmit, publicly display, publicly perform, or provide access to electronically, broadcast, communicate to the public by telecommunication, and use and practice, in any way, User’s statements as well as all modified and derivative works thereof in connection with Game Services.  User also grants PINKCORE any right which are licensable in conditions same as the aforementioned. 

 

9. Internet Connection Quality

9.1 In order to use the Game Services, User shall equip with the required devices to connect to the internet and User shall be responsible for the internet fees and other telecommunication charges related thereto.

9.2 PINKCORE is not liable for any damages incurred as a result of connection error, sluggish connection, disconnection, or inability to transmit due to the obstruction or blockage of telecommunication facilities and equipment.

9.3 PINKCORE will use its best effort to ensure the Games functional on the devices and operating systems PINKCORE announced. However, PINKCORE does not warrant that Games compatible to all kinds of devices and operating systems. If USER confront with any connection or incompatible issues in playing the Games, PINKCORE is not liable for USER’s damages.

 

10. Game Management Rules

10.1 User shall comply with the Game Management Rules published by PINKCORE.

10.2 Any changes to the Game Management Rules shall follow the procedures set out in Article 11 of these Service Terms.

10.3 If User violates any of these Service Terms, PINKCORE may, based on the violation degrees, restrict User's right to access Game Services or place a Temporary Restriction on User. 

 

11. Amendment to Service Terms

PINKCORE is entitled to amend the Service Terms from time to time. User shall read these Service Terms regularly and comply with the same to protect his/her rights.  By continuing to use the Game Services after these Service Terms are amended, User is deemed to have agreed to such amendments. 

 

12. Termination of the Service Terms

12.1 If User do not login and use Game Services for more than six months, PINKCORE may notify or request the third-party platform to notify User to login in fifteen days, and if User still fails to do so, PINKCORE may terminate the Service Terms and delete the USER account.

13.2 PINKCORE may immediately cease to provide Game Services to User if User behaves any of the following, and PINKCORE will not be liable in any way nor be responsible for a refund:

  1. attack, try to attack or destroy PINKCORE’s computer system intentionally by using any system or device;
  2. use plugins, malware, loopholes in the game, or other methods that are in violation of fairness and reasonableness in gaming process or affect on the ordinary game structure, including but not limited to: using cheats, automated software (bots) to automatically control the game, server, any module or its functions, hack programs, or any other unauthorized third party software;
  3. purchase the Platform Points in a way of counterfeiting the identity, committing fraud or any other false or improper method; 
  4. violate the Game Management Rules with the same reason for more than three times;
  5. discovered by the judiciary to engage in any unlawful behavior; 
  6. do reverse engineering, decompile, disassemble, or anything alike;
  7. use Game Services, in whole or in part, for any commercial purpose without getting prior authorization from PINKCORE, including but not limited to undertaking any commercial advertisement or marketing activities through Game Services;
  8. use any third party software or other illegal methods to obtain information from or stored at PINKCORE customers’ end or any other Game Services’ information;
  9. provide any game matching services that intercepts, simulates, or redirects PINKCORE’s communication protocols, including but not limited to carrying on the Game through the internet, internet connection devices, or content aggregation networks;
  10. assist, create, or maintain any connection to Game Services without PINKCORE’s authorization or prior consent, including but not limited to any connection simulating or attempting to simulate a connection to an unauthorized server, or any other games; and any connection utilizing unauthorized programs or devices;
  11. sell, lease, impose a lien on, or transfer the rights held by User with respect to the game to others without the prior authorization of PINKCORE.
  12. disrupt or assist in the disruption of any computer used to support Game Services or any gaming environment; or the gaming process of any other players; 
  13. post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive, or contains nudity, excessive violence, or offensive subject matter or that contains a link to such content; or
  14. disclose any loophole or bug of Game which may be improper used by any third party in public or non-public manner.

13.3 If User intends to request a refund after the Service Terms are terminated, Article 3 shall apply.

 

13. Delivery

13.1 User agrees that any notice from PINKCORE in regard to these Service Terms shall be delivered to the contact address or email address provided by User.

13.2 Once PINKCORE delivers a notice to the address referred to in this Article 14, such notice shall be deemed to be delivered when the written notice reaches User’s mailbox or when the email enters into User’s email server.

13.3 If PINKCORE is unable to deliver the notice due to User’s willful or negligent act, PINKCORE shall not be liable for the damages suffered by User from such delivery failure.

 

14. Language

These Service Terms may be translated into different languages for User’s reference only.  If there is any inconsistency or ambiguity between the English version and the other language versions, the English version shall prevail and govern.

 

15. Governing Law and Jurisdiction

15.1 The interpretation and application of these Service Terms and the relevant Game Management Rules, as well as the rights and obligations between User and PINKCORE arising from User’s use of Game Services, shall be governed by the laws of Taiwan.

15.2 Both parties agree that Taipei District Court shall exclusively serve as the court of first instance for any disputes arising out of these Service Terms.

 

16. General Provisions

16.1 In case of any disputes, PINKCORE reserves the right of final decision.

16.2 PINKCORE may from time to time amend these Service Terms without prior notice.

 

17. Contact Information

If User has any question regarding these Service Terms, please email PINKCORE at askme@pinkcore.com.

 

Last Updated: January 5, 2023